Emergency Broadband Benefit Program

HERE FOR YOU WHEN YOU NEED IT.

GCET is Pleased to Participate in the

Federal FCC Emergency Broadband Benefit Program

HOW DOES IT WORK?

Benefits

Eligible households within GCET service area for Internet will receive up to $50 off their monthly bill when they sign up for our EBB Internet Service Package.

Who Qualifies?

You’re likely eligible if you have the GCET Equity Program.  Also, households with loss of income due to furlough or unemployment or who are enrolled in other eligible government assistance programs (see below) can also apply to receive the internet benefit.

How to Get Your Benefit

After receiving an eligibility determination from the government, contact us at 413-775-6400, option 2, and we will enroll you in the EBB Program Package with GCET.  You’ll receive a monthly notification when your credit has been applied.


Accounts

Free Trial

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$49.90

Monthly

Emergency Broadband Benefit Package

75/75Mbps

Eligibility Requirements Apply

Subsidized by the Federal Emergency Broadband Benefit Program

FAQs

At the end of December 2020, Congress passed a stimulus bill where $3.2 billion was set aside to help low-income Americans and those financially impacted by the pandemic connect to high-speed Internet and pay their monthly bills. Eligible households within  GCET's service area will receive up to $50 off their monthly bill based on switching to our Emergency Broadcast Benefit Package, or up to $75 if you live in a tribal area.  This Emergency Broadband Benefit applies ONLY to your monthly service charge.  Installation charges are not covered by this benefit.

A household may qualify if they are enrolled in eligible government assistance programs, including:

  • Free or Reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance for Needy Families (TANF)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    o    Any of the programs listed above
    o    Bureau of Indian Affairs General Assistance
    o    Tribal Temporary Assistance for Needy Families (Tribal TANF)
    o    Food Distribution Program on Indian Reservations
  • Unemployment filing during COVID pandemic (after Feb 29th 2020 and total household income below $99,000 for single filers and $198,000 for joint filers)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers
  • Proof income is 135% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 135% of federal poverty guidelines is approximately $35,000 for a family of four. You can look up the income maximum for your household at: https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/

No. You must opt-in with your existing provider or request enrollment in the Emergency Broadband Benefit program with a participating broadband provider and chose an eligible service plan. You can choose to receive the benefit from your current Lifeline service provider or another participating provider.

Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit.

All GCET Equity Customers will be contacted to start the transition to the Emergency Broadband Benefit Program.  When the EBB program comes to an end, you will have an opportunity to enroll in a new GCET Equity Program.

1.  Go to GetEmergencyBroadband.org to apply online and to find participating providers near you.

2.  Call 833-511-0311 for a mail-in application, and return it along with proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

You may be asked to verify your identity using your mobile phone number and your date of birth or by uploading your driver’s license, state ID card or passport. You may also need to provide documentation of income, unemployment status or participation in one of the following government assistance programs.

  • Free or Reduced lunch through the National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance for Needy Families (TANF)
  • Federal Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Head Start
  • Pell Grant recipient for current academic year
  • Tribal Programs (and proof of living on tribal lands) including:
    o    Any of the programs listed above
    o    Bureau of Indian Affairs General Assistance
    o    Tribal Temporary Assistance for Needy Families (Tribal TANF)
    o    Food Distribution Program on Indian Reservations
  • Unemployment filing during COVID pandemic (after Feb 29th 2020 and total household income below $99,000 for single filers and $198,000 for joint filers)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veterans Pension & Survivors Benefits
  • Proof income is 135% or less than federal poverty guidelines (three consecutive paystubs or a tax return). Note: 135% of federal poverty guidelines is approximately $35,000 for a family of four. You can look up the income maximum for your household at: https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/

To prevent delays in processing your application, please ensure the submitted documents show the following information clearly:

  • Your full name
  • Your full address matching your service address

There’s no specific amount. If you or someone in your household experienced a loss of income because they lost their job after Feb 29, 2020 and your household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers you can qualify for EBB. During the qualification process, you’ll need to provide documentation such as layoff or furlough notice, application for unemployment insurance benefits, or similar documentation.

Please call us at 413-775-6400.

After receiving an eligibility determination from the government, please contact us at 413-775-6400, option 2. We will then verify your eligibility and enroll you in GCET’s EBB Program Package.

There is a total of $3.2 billion funding for the program, but we don't know how long the benefit will last.  That's why you should get in touch with us as soon as possible.

If you’re approved for the Emergency Broadband Benefit Program, you will see a credit applied to your existing account. However, any additional charges are the responsibility of the account holder and are due by the due date listed on the bill each month.  The last month of the program, the amount of the credit will be less than previous months and will be determined by the program’s rules based on the available remaining government funds.
At the conclusion of the program, the account holder will be responsible for all charges listed on the bill and will be subject to GCET's regular rates, terms and conditions.

Yes. If you participate in the Emergency Broadband Benefit, you can disconnect without paying early termination fees.

The Emergency Broadband Benefit (“EBB”) is an FCC program to help eligible households pay for internet service during the Covid-19 pandemic. Program benefit is non-transferrable; one per household. The EBB Program will provide a discount of up to $50 per month (up to $75 per month for households on Tribal lands) toward the EBB broadband internet service package for eligible households.  A household is eligible for the EBB if: (1) it qualifies for the FCC Lifeline program; (2) it receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year; (3) it received a Federal Pell Grant during the current award year; or (4) it experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. The EBB Program will conclude when the fund is expended or six months after the Emergency Period as defined in the Consolidated Appropriations Act, whichever is sooner. You remain responsible for monthly payment to GCET. After EBB, GCET’s regular rates apply.  All application and eligibility decisions are made by the FCC. For more details visit: https://www.fcc.gov/broadbandbenefit