Take a look at the bottom of your GCET gateway – there should be a sticker with several series of numbers and letters. Look for the line that starts with W01 and then make a note of the last six characters. Your personal Wi-Fi networks will match the last six characters of that W01 line. […]
Take a quick look at our troubleshooting guide available here – most common issues can be resolved by following a few simple steps. Keep in mind that your device may be slightly different from the ones in our guide. Still stuck? Give us a call and we’ll be happy to help you out! Please note […]
Our gateway does not allow you to set up port forwarding on your own at this time. However, if you need port forwarding set up, give us a call with the device(s) and port(s) that you need to have forwarded and our technicians will take care of it for you.
Your monthly cost all depends on which service plan you choose: TrueSpeed 30/30 – $49.00/month TrueSpeed 100/100 – $59.00/month TrueSpeed 200/200 – $79.00/month This monthly cost includes GCET’s private Wi-Fi gateway. For new installations, there is also a one time Installation fee of $129.99, which can be broken up into three payments if needed. Click […]
Nope! GCET bills for internet service on a monthly basis, which means you are free to change or cancel your service at any time.
The GCET wireless gateway will provide you with both wireless and Ethernet connectivity, but you can certainly use your own personal router in addition to the GCET gateway. During the installation, let us know if you would prefer to use your own router and we will disable the GCET Wi-Fi. Please note our customer service […]
Certainly, though you will need to check with your landlord or property manager and get their permission before we can complete the installation.
We accept payment via check, cash, or all major credit cards.
Our customer service team can handle most billing questions or concerns on the phone right away. Give us a call at (413) 775-6400 and we’ll get you sorted!
After your internet service has been successful activated, our GCET technicians will connect the Ooma Telo device to your gateway and power it on. Once the device is active, we’ll make a quick test call to our customer service team to make sure your phone service is working correctly. From there, our customer service team […]