Do I need to sign a contract for internet service?
Nope! GCET bills for internet service on a monthly basis, which means you are free to change or cancel your service at any time.
Category: FAQ
Can I use my own router?
The GCET wireless gateway will provide you with both wireless and Ethernet connectivity, but you can certainly use your own personal router in addition to the GCET gateway. During the installation, let us know if you would prefer to use your own router and we will disable the GCET Wi-Fi. Please note our customer service […]
I live in an apartment. Will you still be able to do the installation?
Certainly, though you will need to check with your landlord or property manager and get their permission before we can complete the installation.
What payment options does GCET accept?
We accept payment via check, cash, or all major credit cards.
I have a billing question. Who do I call?
Our customer service team can handle most billing questions or concerns on the phone right away. Give us a call at (413) 775-6400 and we’ll get you sorted!
Does GCET offer phone service?
We do! GCET has partnered with Ooma to offer a completely wireless voice-over-IP phone service that is compatible with most existing handsets. If you would like phone service, let us know when scheduling your internet installation and we’ll start the signup process for you.
What does the installation for phone service look like?
After your internet service has been successful activated, our GCET technicians will connect the Ooma Telo device to your gateway and power it on. Once the device is active, we’ll make a quick test call to our customer service team to make sure your phone service is working correctly. From there, our customer service team […]
How much does residential phone service cost?
Monthly service charges for phone service is only $12.95 plus taxes and fees. You’ll also need to make a one-time purchase of a compatible Ooma device: Ooma Telo – $20.00 plus tax – The Ooma Telo device which will allow you to connect an existing handset. Ooma Linx – $20.00 plus tax – A Linx […]
Do I need to sign a contract for phone service?
Nope! Just like our internet service, GCET bills for phone service on a monthly basis, which means you are free to change or cancel your service at any time.
Can I keep my old phone number?
Yes! Porting your number is a free and pretty easy process. After the installation, you’ll have a temporary phone number assigned to your new Ooma phone by default. If you’d like to port over your old number, give us a call and we’ll help walk you through the porting process. Please note it may take […]