I see several GCET Wi-Fi networks – which one is mine?

Take a look at the bottom of your GCET gateway – there should be a sticker with several series of numbers and letters. Look for the line that starts with WLAN and then make a note of the last six characters. Your personal Wi-Fi networks will match the last six characters of that WLAN line. […]

I can’t connect my laptop/phone/TV/cat to GCET’s Wi-Fi. Help!

Take a quick look at our troubleshooting guide available here – most common issues can be resolved by following a few simple steps. Keep in mind that your device may be slightly different from the ones in our guide. Still stuck? Give us a call and we’ll be happy to help you out! Please note […]

How do I configure port forwarding on the GCET gateway?

Our gateway does not allow you to set up port forwarding on your own at this time. However, if you need port forwarding set up, give us a call with the device(s) and port(s) that you need to have forwarded and our technicians will take care of it for you.

How do I change the name of my Wi-Fi network (SSID)?

We’re working on an update to your GCET account page that will allow you to change the name of your Wi-Fi network with the click of a button. In the meantime, if you need to change it right away, give us a call and we can change it for you.

How do I change the password on my Wi-Fi?

We’re working on an update to your GCET account page that will allow you to change your Wi-Fi password with the click of a button. In the meantime, if you need to change it right away, give us a call and we can change it for you.

My gateway has two wireless networks – should I use 2G or 5G?

By design, your GCET wireless gateway broadcasts two wireless networks (SSIDs): 5Ghz: Most newer devices will support 5G, which will provide you the fastest speeds over wireless. The higher frequency means that you may not get the same coverage range, in which case switching over to 2.4Ghz may be the better option. 2.4Ghz: An older, […]