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Frequently asked questions
New to GCET?
Getting Started
Ready to get started with GCET, but need a little more info first? We've got you covered.
Coverage & Availability
Signing Up
- How do I sign up for service?
- How do I choose the right service plan?
- Can I purchase my own gateway and/or transceiver?
Installation
- Can I use my own router?
- I live in an apartment. Will you still be able to do the installation?
- What times are available for installations?
- What does the installation process for internet service look like?
- How long does the installation take?
- Do I have to be home while the installation is happening?
- How do I reschedule my installation time?
Internet and Phone
Learn more about GCET's services, and what options are right for you!
Internet
- How much does internet service cost?
- Do I need to sign a contract for internet service?
- Can I use my own router?
- Will my devices be able to connect to GCET’s WiFi?
- What does the installation process for internet service look like?
Phone
Technical Support
Having trouble getting connected? We’re here to help.
- I see several GCET Wi-Fi networks – which one is mine?
- I can’t connect my laptop/phone/TV/cat to GCET’s Wi-Fi. Help!
- How do I configure port forwarding on the GCET gateway?
- How do I change the name of my Wi-Fi network (SSID)?
- How do I change the password on my Wi-Fi?
- What wireless protocols does GCET’s gateway support?
- My gateway has two wireless networks – should I use 2G or 5G?
Billing
Get answers to the most common billing questions.
Other Questions
Other questions that we tend to get from time to time.
Help & Support
How can we help you?